FREQUENTLY ASKED QUESTIONS
Find answers to commonly raised questions
This FAQ is provided to conveniently assist you in your shopping experience. However, we understand that no FAQ can cover every question you may have, so if you don’t see the answer you are looking for here, please don’t hesitate to Contact us!
What does Custom Made mean?
Why go for a custom made or custom tailored suit?
I am a bit hesitant to order custom clothes online. Will it fit me?
What payment methods can I use?
What kind of shirt is worn with a Nehru or Jodhpuri suit?
What payment method can I use if I don’t have a credit card and paypal account?
Can I make my payment by IMO?
What is the average delivery time for each order?
What do I do if I am finding it difficult to take my own measurements?
How do I track my package online?
Can I get my clothing faster than 21 days?
Unable to pay through my credit card?
What is 3DS and how it works?
Three Domain Secure (3D-Secure or 3DS) is a security protocol supplementing online transactions made using cards by authenticating cardholders with one time password (OTP).
While processing transactions secured by 3DS, cardholders will be redirected onto their respective Issuing Banks’ page to input OTP sent via SMS to their registered mobile number , USSD, or email. This service may otherwise be recognized as Verified by Visa (for Visa cards), MasterCard SecureCode (for MasterCard cards), J/Secure (for JCB cards), or Safekey (for American Express cards).
Read this link to get more clarity https://www.visa.co.in/pay-with-visa/security/secure-online-shopping.html
Still can't find answer to your query?