RETURN POLICY

Things to keep in mind while returning

TERMS OF RETURN

InMonarch remains committed to your total satisfaction. Once we have tailored your desired clothes according to your direct specifications, measurements, and APPROVAL, then:

  1. All goods, once sold, may be sent back and refunded ONLY if an order is found defective upon delivery, or arrives differently than what was originally advertised. 
  2. If a return/refund is requested based on the above qualifications, the product needs to be returned to us within 14 days from the shipment receiving date. The customer will be responsible for paying the return shipping fees.
  3. The returned package should be sent back with valid online tracking details.
  4. Items being returned may not have been worn or used. They must be sent back in the original condition with which you received them, with all of the original packaging and accessories. If a Customs fee is to be charged as the package re-enters India, the buyer is responsible for the paying of this fee. 
  5. No item can be returned on the basis of reason that it is being available for a lower price from a different vendor or for the simple reason of your disliking it or you no longer needed it or you ordered by mistake or you ordered incorrectly or if you refuse to accept the shipment as a method of return, we may not be able to refund you. 
  6. Custom duty if charged in customer country will be paid by the customer and on this basis returns will not be accepted.In case if the customer do not pay the duty and the item is returned to india then cost of return including custom duty in customer country plus return shipping plus custom duty if levied in india will be paid by customer.If in case the item is destroyed by the customs due to non payment of custom duty due to customer then we will not be responsible for that.



CANCELLATION POLICY

Within 3 days after placing the order you can cancel the order.Three days after placing your order, if you need to cancel it, the following Cancellation Charges for each item of clothing will apply: 

  1. The fabric charges which has been cut for you.
  2. The cost of stitching work done by our craftsman. 
  3. The cost of administrative work done in verifying the measurements submitted by you to us. 
Until these charges have been paid off by the buyer, an order will not be cancelled. In the cases where fabric charges apply, the buyer has the option to have us just ship the un-tailored fabric to their doorstep in that case shipping cost will have to be paid by the customer.

DELIVERY TIME

Orders are usually delivered between 11-21 days upon our receipt of your payment.

DISCLAIMER

All custom made orders are based on the measurements, styles, choice of fabrics, and other options that the customer provides to us through our online Order Form. All orders are crafted at the sole discretion of our tailors, whose work is based upon their experience and the information provided to us by the customer. We do not warrant unfit tailoring caused by inappropriate or incorrect measurements provided by the customer, nor by any misunderstanding the customer may have concerning the correct use of metric units. Our tailors reserve the right to make decisions, based solely on their judgement, in the case that a customer did not specify a style or design and in the case where minor adjustments to a garment are necessary. We are committed to providing the fabric choice of our customers, however, availability of fabrics and materials are subject to stock-on-hand and vendor availability. If an ordered fabric happens to be unavailable, we will notify our customers concerning the out-of-stock fabric within 48 hours of receiving their order. Fabric colors seen on this website may have up to a 5-10% color difference when compared to the actual material, depending upon the quality and setting of the customer’s computer monitor. If a potential buyer is not sure about a color, they may send us an email requesting more information.
InMonarch is not liable for any loss of data, crash of a computer system, or any kind of damages resulting from the viewing of our site or the interacting with any part of our website. Terms and conditions within the website can be subject to change without prior notice.


APPLICABLE LAW

By visiting inmonarch.com, you agree that the laws of Jodhpur, India, without regard to principles of a conflict of laws, will govern these Conditions and Terms of Use if a dispute of any sort arises between you (our customer) and inmonarch.com or its affiliates.